Contact us
Ask us about a worksheet, an order or a receipt
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Reply time
Within one working day, Mon–Fri
Before you write
What people ask us most
A download failed, or the link expired
You can reissue the link yourself from the order page, at no charge. If the file still does not arrive, send us the order number and we will check it.
Paid, but no file arrived
Send the order number or the receipt number. We check straight away — this one is our mistake, and we always put it right.
A worksheet you would like us to make
Tell us the topic and the grade band. Requests we hear repeatedly go to the front of the production queue.
Many general questions are already answered in the FAQ
