First version of the return and exchange policy for items sent by post
This policy covers goods we deliver by post, such as books, stationery and teaching materials. It does not cover PDF worksheets, worksheet packs or AR game passes, which are digital and fall under our separate refund policy.
Damaged or wrong items
If an item arrives damaged, is damaged in transit, or is not what you ordered, tell us within 7 days of receiving it, with your order number and photos of the box and the item. We will send a replacement or refund you in full including delivery, whichever you prefer, and we pay for the return postage.
Parcels that do not arrive
If your parcel has not arrived 10 days after we sent it, tell us and we will check with the courier. If it has been lost, we will send a replacement or refund you in full including delivery, whichever you prefer.
Changing your mind
You may return an item within 7 days of receiving it without giving a reason. It must be unused and in its original, complete packaging. You pay the return postage. Once we have received and checked the item, we refund its price. The original delivery charge is not refunded.
What we cannot take back for a change of mind
Items that have been written in, coloured or otherwise used, and items damaged by how they were stored after delivery. This does not affect your rights when an item is damaged or wrong.
How to ask for a return
Contact us through the channels on our Contact page with your order number and photos. We will confirm and tell you how to send the item back.
Refunds
We refund to the way you paid (card or PromptPay) within 7 business days of receiving and checking the returned item. For a lost parcel, the 7 business days start when the courier confirms it is lost.